My email code did not arrive
Check spam and wait one minute before requesting another code. Confirm the address has no typing mistake. The newest code replaces older ones.
We are here to help
Support that listens first.
Find quick answers below. If something still feels unclear, email us and tell us what happened—without sending private medical or message content.
A reminder did not alert me
Open Suno Na and check its notification status. In iPhone or Android settings, allow notifications. Some Android phones also require battery and exact-alarm permission.
My steps are not showing
Open device health settings and allow Suno Na read-only step access. You can keep using a time-based walking goal if you prefer not to share step access.
How do I join my partner?
Ask your partner to open their care-circle screen and share the private invite code. Sign in with email, choose “Join a circle”, and enter that code.
I reinstalled and cannot read old chat
Private chat keys stay only in the phone’s secure storage. If the app is removed or the phone is lost, earlier encrypted messages cannot be recovered by us.
How do I delete my account?
Open the in-app Privacy & trust screen and select “Delete my account”, or read the complete deletion instructions.
Still need help?
Email the address used by your Suno Na account and a short description. Never send your OTP or password.